Credits come back automatically
You don’t need to ask. Credits are returned to your balance, and a note tells you so, whenever:
- a video, clip or reel fails and can’t be made;
- a carousel, image post or text post (an “extra”) doesn’t work;
- you leave a shoot before it ends, or a shoot records nothing, so it’s cancelled;
- Klakko can’t start something you asked for.
Credits used on work that was made and delivered to you aren’t returned, including if you later delete it. If a result is poor rather than broken, use the edit tools to change it, or tell us; we’ll look at it fairly.
Cancel anytime
You can cancel your subscription whenever you like from the Billing page in Klakko (it opens our payment provider’s customer portal, where you can also update your card and see invoices). Cancelling stops future renewals. Your plan and credits stay available until the end of the period you’ve already paid for, then your account moves to the free tier.
We don’t charge cancellation fees. If you can’t sign in to cancel, email hello@klakko.app and we’ll do it for you.
Asking for a refund
Our default: if you ask within 7 days of a payment (your first payment or a renewal) and haven’t used the credits it gave you, we’ll refund that payment in full. “Used” means you started a recording, or asked for an extra, with those credits.
- If you’ve used some credits, we may refund part, or decline, depending on what you used. Credits that came back to you because something failed don’t count as used.
- After 7 days, payments for time already provided aren’t refunded, but cancelling stops the next one. We may make an exception if something went badly wrong on our side; ask us.
- Renewals: if a renewal catches you out, ask within 7 days; if you haven’t used its credits, it’s refunded.
- Free trial: nothing is charged, so nothing to refund. Waitlist: free.
- Mistakes and double charges: we’ll fix them whenever you tell us.
Where the law gives you a right to a refund that goes further than this policy, that right isn’t affected.
How to ask, and how long it takes
- Email hello@klakko.app from the address on your account (or say which one it is), with the subject “Refund”. A line about why helps us improve, but isn’t required.
- We’ll reply within 2 business days to approve it or explain.
- Approved refunds are issued by our payment provider, Dodo Payments, back to the original payment method, including the tax that was charged. Your bank decides the rest: it usually takes 5 to 10 business days to appear.
Please contact us before disputing a charge with your bank; we can usually fix it faster, and a dispute can freeze your account while it’s sorted out. You can also ask Dodo Payments about a payment directly from the link in your receipt.
What you’re paying for
- Solo: $49 / month, 120 credits a month, renews monthly until cancelled.
- Pro: $149 / month, 300 credits a month, renews monthly until cancelled.
A recording uses 10 credits and an extra 1. Prices are in US dollars; tax may be added at checkout. More in our Terms.